Service Centre

SERVICE CENTRE

At Appliance City Whitegoods, we offer affordable repair services for whitegoods and home appliances. For emergency repairs, we provide same-day appointments to ensure the prompt and efficient repair of your machine.

Contact our Port Macquarie service centre to book an appointment with one of our fully qualified appliance technicians.

Air condition - Emergency repairs whitegoods in Wauchope, NSW
Appliances - Emergency repairs whitegoods in Wauchope, NSW
Refrigerator - Emergency repairs whitegoods in Wauchope, NSW

OUR SERVICES

We offer emergency same-day service and onsite & in-home service to:

  • Washing machines
  • Clothes dryers
  • Dishwashers
  • Fridges & freezers
  • Ovens & stove tops

SERVICE CENTRE

Appliance City Whitegoods is a service centre for:

  • Samsung
  • Fisher & Paykel
  • LG
  • Bosch
  • Electrolux
  • Panasonic
  • Simpson
  • Beko
  • Whirlpool
  • Asko
Electrolux
Beko
Simpson
Samsung
Fisher & Paykel
Whirpool
Hisene-Logo
appliance-factory-seconds_1b788120cc
Electrolux
Beko
Panasonic
Simpson
Samsung
Fisher & Paykel
Whirpool
Hisene-Logo
appliance-factory-seconds_1b788120cc

HINTS, TIPS & CHECKLIST

HINTS, TIPS & CHECKLIST

Sometimes a machine fault is caused by a simple error. It is a good idea to check the following prior to booking a service call on your faulty machine.

WASHING MACHINE

  • Always check to ensure the machine is connected to taps & that the water is turned on.
  • Check power is on or that the power point is not faulty. You can do this simply by plugging in your kettle. Check the drain hose is not blocked.

DISHWASHER

  • Always use the correct detergent in your machine.
  • We recommend you rinse your dishes prior to adding them to your dishwasher.
  • Regularly remove spray arms to unblock & clean out.
  • Regularly run a descaler through your machine. It will remove built-up grime & clean out the internals of your dishwasher.


FRIDGE & FREEZER

  • Never defrost your fridge or freezer using a knife or something sharp. Not only is this dangerous to you, but you also risk puncturing the evaporator of your machine.
  • For faster defrost times, always ensure your fridge / freezer is turned off. Then use small amounts of water to break down the ice.
  • Check the seals, to see if they are not closing securely. A slightly ajar door will increase energy costs & cause problems with the machine

OVENS & STOVES

  • Check the clock to make sure it is set. If it is not set, it will not work. This is a common reason for why ovens & stoves won't switch on.
  • Avoid spilling liquid on & around your machine. Ensure any spillages are promptly mopped up.

CLOTHES DRYER

  • Regularly remove lint build-up from the filter.
  • Allow the machine to cool down by putting it on the cool setting before turning it off.

HAIR DRYER

  • Hair can get trapped in hair dryers, so we advise you have it serviced regularly. Hair dryers can become a fire risk.

EXTRA INFORMATION

  • Never dismantle an appliance yourself. First, it is a safety risk. Second, we cannot check the machine if it has been dismantled. We would need to reassemble the machine & this would increase labour costs. You also risk losing or damaging parts if you disassemble your machine.
  • Take note of when the problem occurs. What setting is the machine on? How long into operation does it begin to fault?
  • Take down the brand & model number of your machine as this allows our technician to arrive fully prepared to tackle that particular machine, as well as carry parts specific to that model.
  • Keep your job number as a reference. If you need to ring us, it allows us to access your job details promptly & efficiently, saving you time.


FREQUENTLY ASKED QUESTIONS

  • What is the most commonly requested appliance repair?
    • A leaking washing machine. While leaks can sometimes be indicative of a part breakdown, they are often caused by a blocked drain pump or hose. Check your machine for blockages before making an appointment with your appliance technician to avoid paying an unnecessary call-out fee.
  • Why are there soapsuds in my washing at the end of the cycle?
    • This could be caused by the overuse of washing powder, or by using the incorrect type of powder (top loader powder in front loader machines). Top loader and front loader machines require different levels of detergents.
  • What is the best brand of appliance?
    • While there is no ‘best brand', there are some manufacturers who produce higher quality, durable machines through superior manufacturing processes. We sell leading brand names due to their reputation for manufacturing high quality, long-lasting machines.
  • Should I repair or replace my appliance?
    • It would depend on the nature of the fault. Repairing minor faults may give you many more months or years with a fault-free machine. However, major repairs may prove expensive. You will need to compare the cost of repairs to replacing the machine with a new one, which will come with a 12-month manufacturing warranty.
  • What is a back-to-back installation?
    • This term refers to a particular way in which split system can be installed. It is when the indoor unit and the outdoor unit share the same wall. This reduces the amount of pipe required to connect the two units.
  • What size air conditioner should I get?
    • To ensure you receive the correct size unit for your property, Appliance City recommends a site visit from our experienced air conditioning experts. An undersized unit will not adequately cool a room. This can also prove as the machine operates flat out as it tries to keep temperatures down. Appliance City can provide you with a quote for the supply and installation of a suitably sized air conditioning system.
  • How much does it cost to run an air conditioner?
    • Operating costs are determined by many factors, such as how long and how frequently the unit is used, as well as the size of the area it needs to cool down.
  • What is an inverter air conditioning system?
    • Inverter machines are more economical and energy efficient than non-inverter machines.
  • How long does it take to install a new air conditioner?
    • Environmental factors will determine the precise timeframe. Generally, a split system air conditioner takes about 4–6 hours to install.
  • What is the most commonly requested appliance repair?
    • A leaking washing machine. While leaks can sometimes be indicative of a part breakdown, they are often caused by a blocked drain pump or hose. Check your machine for blockages before making an appointment with your appliance technician to avoid paying an unnecessary call-out fee.
  • Why are there soapsuds in my washing at the end of the cycle?
    • This could be caused by the overuse of washing powder, or by using the incorrect type of powder (top loader powder in front loader machines). Top loader and front loader machines require different levels of detergents.
  • What is the best brand of appliance?
    • While there is no ‘best brand', there are some manufacturers who produce higher quality, durable machines through superior manufacturing processes. We sell leading brand names due to their reputation for manufacturing high quality, long-lasting machines.
  • Should I repair or replace my appliance?
    • It would depend on the nature of the fault. Repairing minor faults may give you many more months or years with a fault-free machine. However, major repairs may prove expensive. You will need to compare the cost of repairs to replacing the machine with a new one, which will come with a 12-month manufacturing warranty.
  • What is a back-to-back installation?
    • This term refers to a particular way in which split system can be installed. It is when the indoor unit and the outdoor unit share the same wall. This reduces the amount of pipe required to connect the two units.

Appliance City Whitegoods takes no responsibility for your actions based on the above information. If you are not sure if something is broken or faulty, please contact us prior to trying to repair it yourself. Please be safe and cautious, especially around electricity.

For further information, or to book an appliance repair, contact us today.

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